IT Service Desk Engineer

Job Title: IT Service Desk Engineer

Department: IT

Location: Bristol

Salary: Up to £25,000

About Us:

ICS Group is a unique healthcare solutions platform with integrated specialised staffing and healthcare services combining deep clinical expertise, digital capabilities, technology and analytics.

 The group is the #1 UK provider of highly skilled and specialised workforce solutions and related services to the health, social care and life sciences segments. ICS Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely.


About the opportunity:

An exciting opportunity has arisen within our IT department as an IT Service Desk Engineer. This person will take responsibility for IT incidents, requests, problems and proactively seek resolutions for customers, keeping them informed of progress at all times. This role will see you support  both internal and external customers.

Travel may be involved with this post.


What you will be doing:

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications whilst working to ITIL best practices.
  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Take responsibility for faults and work requests.  Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.
  • Provide technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
  • Ensure the company IT audit system is kept updated when hardware and software changes are made.


We believe to be successful within this role, you will need to have:

  • Excellent customer service skills
  • Ideally experience within a similar position
  • MS Office365 Experience                                                                             
  • MS Client Operating System Experience  

It would also be useful to have some of the following experience:

  • Multiple MCP                                                                                                               
  • ITIL                                                                                                                               
  • Avaya Telephone System                                                                                           
  • Cisco                                                                                                                            
  • VMware                                                                                                                       
  • Thin Client                                                                                                                   
  • Terminal Server                                                                                                           

What we can offer you

In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.

Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

The ICS Group is an equal opportunities employer


Or, know someone who would be a perfect fit? Let them know!


Wild Country Lane
BS48 Bristol Directions View page

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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