Patient Referral Coordinator

ICS Digital Therapies is a pioneering service improving the accessibility, affordability and effectiveness of psychological therapies within IAPT.

Job Title: Patient Referral Coordinator

Department: ICS Digital Therapies

Location: London

Salary: £22,000 + excellent company benefits

Full Time – Permanent Contract 

ICS is one of the UK’s leading healthcare staffing providers. ICS Digital Therapies is a pioneering new service improving the accessibility, affordability and effectiveness of psychological therapies within IAPT. We provide a broad range of digitally-enabled brief therapies at both Step 2 and Step 3.

 We currently have an exciting opportunity for an enthusiastic, motivated and empathetic individual to fulfill the role of Patient Referral Coordinator at our London based office.

Within this role you will be working as part of ICS Digital Therapies and perform administrative tasks required to ensure the smooth running of the service. You will be motivated by delivering an excellent patient experience and will complete tasks with a high level of accuracy. You will demonstrate high levels of professionalism, sensitivity and empathy towards patients over the phone and via email at all times.

This is a great opportunity to join an already highly successful project at an exciting and early stage in its development.

Responsibilities: 

  • Process Referrals with a high level of accuracy and attention to detail
  • Respond to patient queries in a timely manner
  • Liaise with hospitals/GP Surgeries/ health care professionals for onward referrals
  • Print, post or email various service letters to patients, GP’s and services
  • Communication with all key stakeholders including clients, patients and team members
  • Generate and convert referrals from the exiting therapist network 

About you:

  • High level of accuracy and attention to detail
  • Goal driven and self-motivated
  • Excellent communication skills with both written and spoken English
  • Personal Resilience and ability to deal with emotionally distressed patients
  • Ability to Multi-task
  • Strong Team Player

What we can offer you

In exchange for your hard work we can offer you excellent benefits which include 25 days annual leave + bank holidays which increase with years of service, company pension scheme where we match your contribution up to 5% plus many more excellent benefits.

Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

The ICS Group is an equal opportunities employer

 

Or, know someone who would be a perfect fit? Let them know!

London, Gray's Inn Road

222 Grays Inn Rd
WC1X 8HB London Directions

Our Culture

 

 

We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.

 

 

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