Patient Support Coordinator

Retention is key to the successful delivery of our Service and a great opportunity awaits

Patient Coordinator

Location: Leeds

Division: Retentions

Salary: £18,000 per annum + Bonus

Shift Pattern: 9am – 5pm / X2 11am – 7pm and X1 Saturday in 4

This role will be working within our Retention division

ICS Health & Wellbeing is part of the ICS Group. Our Health and Wellbeing Brand is dynamic and accomplished organization, dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCS and employers – we design, implement and evaluate innovative health and wellbeing services that will result in long – term health benefits through sustained behavior change.

We are currently recruiting for a Patient Coordinator for our Retention division, within our Leads Office. This opportunity will be to help support the communication with our patients who are already booked onto our Diabetes Prevention Group programmes. This role focuses on helping patients to overcome potential barriers and ultimately lead healthier lives, longer.

This position will suit someone who has experience of working within a public health/promotion environment.


· Contact existing patients who failed to attend their first group session and help understand how we can support them to attend their next session.

· Support patients who are in process of finishing their weekly group sessions and are about to start attending their new monthly sessions. This is to ensure a smooth transition experience for our patients.

· Building great working relationships with our patients by consistently delivering an outstanding level of care towards their journey on our programmes.

· Maintain accurate records of all Service User records and ensure that sensitive data is handled with the greatest attention to detail.

· Support the Service User engagement strategy to ensure adherence to the programme and minimise the drop out ratio.

· Complete office administrative tasks where required.

· Monitor the shared mailboxes and respond and action accordingly.

· Identify and escalate priority issues

About you:

  • You are passionate when it comes to helping others achieve a healthier lifestyle.
  • Empathy and compassion are important for our people and such an important characteristic to have if you would like to be considered.
  • You are not phased when it comes to working towards deadlines and can demonstrate great organisation skills.


  • Experience of working within a Customer Care driven capacity – this is essential.
  • Experience of building strong working relationships within a customer orientated environment – this is essential.
  • Experience of working towards strict deadlines and KPI’s – this is essential.
  • Not only do you have telephone-based customer care experience, you also have experience of supporting queries via email.
  • Experience of working within a public health/promotion environment – this is highly desirable.

About ICS Group:

ICS Group is a unique healthcare solutions platform with an integrated specialist staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics.

The group is the #1 UK provider of highly skilled and specialist workforce solutions and related services to the health, social care and life sciences segments. 

ICS Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely and enables our life sciences partners to grow.



Or, know someone who would be a perfect fit? Let them know!


Fountain House
LS1 5QX Leeds Directions

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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