Patient Support Coordinator

Patient Coordinator

Location: Leeds

Salary: £18,000 per annum + Bonus

Shift Pattern: 9am – 5pm / X2 11am – 7pm + X1 Saturday in 4

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

The ICS Health & Wellbeing brand has been selected to deliver the NHS Diabetes Prevention Programme (NHS DPP) across the UK. NHS England, Public Health England and Diabetes UK have committed to improving efforts to prevent diabetes. The programme is designed to deliver on Physical activity and dietary components, underpinned by behavior change techniques.

This role would suit someone who has experience working within a public health/promotion environment and who is accustomed to handling medical information in a sensitive and accurate manner.

Key tasks include:

· Being responsible for booking one-to-one and group appointments and dealing with patient/referrer/coach enquiries. 

· Ensuring patients receive excellent customer service by having a great knowledge of the programme and its benefits. 

· Answer calls swiftly to reduce the time spent queuing. 

· Building a good relationship with patients through sensitive understanding of their needs and requirements. 

· Handling sensitive data with attention to detail and maintaining accurate service user records.        

· Supporting the service user engagement strategy to ensure adherence to the programme and minimize drop-outs.         

· Supporting with office administration tasks as required.         

· Monitoring of shared mailboxes.       

· Identifying and escalating priority issues.

About You

  • You possess great communication skills.
  • Able to prioritize and multi – task.
  • You possess great organisation skills.
  • You enjoy building relationships.


  • You already have previous experience within a telephone customer service role.
  • Previous experience of building relationships within an internal capacity.
  • IT literate. Competent user of Outlook and other MS Office tools.
  • Strong admin skills.


About ICS Group:

ICS Group is a unique healthcare solutions platform with an integrated specialised staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics.  ICS Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely and enables our life sciences partners to grow.

Or, know someone who would be a perfect fit? Let them know!


Fountain House
LS1 5QX Leeds Directions

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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