IT Administrator

IT Administrator

Salary: Up to £22,000 per annum

Location: Turnford, Hertfordshire

Contract: Permanent, Full – time: Monday – Friday 9am – 5:30pm

ICS Group is a unique healthcare solutions platform with an integrated specialised staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics.

The group is the #1 UK provider of highly skilled and specialised workforce solutions and related services to the health, social care and life sciences segments. ICS Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely and enables our life sciences partners to grow.

We have an open position for an IT Administrator to join our IT Division within our Turnford Office in Hertfordshire. This position will be suited for someone who comes from an Administrative background.

The IT Administrator will support all functions of the IT Department to help deliver a high – quality Service to the UKICS Group.

Key Tasks:

· Management of the Joiners and Leavers process – by administrating user accounts by creating and deleting networks/systems and application accounts.

·  Management of Software Licence Orders – being able to maintain and audit these records.

·  Oversee the organisation of IT auditing processes – keep updated when hardware and software changes are made.

·  Logging of Service Desk incidents and ensuring all fields are correctly completed.

·   Assist the Management team of tracking incidents in relation to the ticketing system.

·   Answer and Screen telephone calls that come through to the IT department.

·   Maintaining all electronic and hard copy documentation.

·   Process purchase orders and invoices.

·   Liaise with suppliers and obtain new quoting information.

·   Amending weekly attendance records of the IT division.

About You:

·         You are proficient in English language (Reading, Writing, Listening and Speaking)

·         Good Level of Education up to an A – Level standard

·         You are a problem solver

·         Posses great attention to detail

Qualifications and Experience:

·         Minimum of 2 years’ experience of using MS Office/Office 365

·         Minimum 2 years of experience of working within a similar administrative role.

·         Experience of processing Purchase orders and invoices. Is essential.

·         Experience of using an IT Service ticketing System – highly desirable but NOT essential.


Or, know someone who would be a perfect fit? Let them know!


Turnford Place
EN10 6NH Cheshunt Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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