Customer Service Advisor

If you are the kind of person with great attention to detail, strong customer service skills and a drive to produce quality work then Thornbury Nursing Services could be the perfect place for you.

We have an exciting opportunity for an experienced Customer Service Advisor to join our call centre team in Belfast.

If you are the kind of person with great attention to detail, strong customer service skills and a drive to produce quality work then The Scottish Nursing Guild could be the perfect place for you.

Our call centre team make sure that we get our nurses and health care workers where they need to be and when they need to be there. They are responsible for sending our workers out to work within hospitals, care homes, prisons and schools across the country. You will be dealing with telephone inquiries from our workers and clients, resolving their queries and making sure that their experience with us is second to none.

The Scottish Nursing Guild specialises in recruiting and supplying exceptional nurses, midwives and healthcare support workers for temporary work placements across Scotland and Ireland in the acute and community sector. We supply workers at very short notice, no matter when or where and are responsive to clients’ needs 24hrs a day, 365 days a year.

Although there are targets to achieve, the larger focus is on providing a quality services to our clients and our workers. To achieve this, you’ll need to be friendly, articulate, driven, tenacious, calm under pressure and aware of time constraints and how they affect others around you.

We have an industry leading benefits package offering opt-in products including, taste cards, private medical insurance and discounted gym membership alongside a generous annual leave allowance and pension scheme.

So that we are best able to meet the needs of our clients, our call centre shift patterns mirror those worked in the healthcare industry. You will be working five 8 hour shifts per week, between the hours of 7am and 10pm. You will also be working alternate weekends.

Our office is located in the city centre with great access to public transport.

The Scottish Nursing Guild is part of ICS Group which is a unique healthcare solutions platform with an integrated specialised staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics.

ICS Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely and enables our life sciences partners to grow.

ICS Group is an equal opportunities employer.

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Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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