Regulation, Training and Compliance Operations Manager

If you are naturally curious, aren’t shy about asking questions or pulling processes apart and able to look at new ways of doing things, then this is the perfect role for you.

We are looking for a talented Operations Manager to drive innovation to promote increased growth and decreased attrition of our staff databases.

If you are naturally curious, aren’t shy about asking questions or pulling processes apart and able to look at new ways of doing things, then this is the perfect role for you.

Key Responsibilities

  • Responsible for our Regulation, Training & Compliance and Complaints & Incidents teams. You will manage, support and lead the existing Team Leaders, setting clear expectations and means to achieve them. Accountable for productivity, quality and output of both teams
  • Work with the Head of Department to ensure that the database compliance and management meets business demand
  • Work cohesively with each department of our business to establish meaningful and professional relationships that promote innovation
  • To identify, propose and implement improvements to business processes in relation to the database, compliance, training and complaints and customer service
  • Establish new and improve existing internal procedures that surround DBS, Disclosure Scotland, Access NI, Garda, NMC, NMBI, occupational health, training and immigration

Thornbury specialises in recruiting and supplying exceptional nurses, midwives and healthcare support workers for temporary work placements across England and Wales in the acute and community sector. We supply workers at very short notice, no matter when or where and are responsive to clients’ needs 24hrs a day, 365 days a year.

Our Regulation, Training and Compliance team ensure that our existing database of workers remain compliant at all times. Working with our bespoke database, Staff Manager, the team constantly monitor the status of all workers, and when individuals are flagged as non-compliant take the necessary action to resolve. This may involve, checks to ensure that documentation and certifications are valid, making bookings for any relevant training courses and processing any queries that may arise from other departments from within our business.    

We have an industry leading benefits package offering opt-in products including, taste cards, private medical insurance and discounted gym membership alongside a generous annual leave allowance and pension scheme.

The team work five 8 hour shifts per week, between the hours of 8am and 6pm, Monday to Friday. This is a senior role and to be successful you will need to be flexible enough to work across these hours in order to appropriately support the team.

Our office is located just 3 miles outside the city centre with great access to public transport. 

Thornbury Nursing Services is part of ICS Group which is a unique healthcare solutions platform with an integrated specialised staffing and healthcare services offering combining deep clinical expertise, digital capabilities, technology and analytics.

Group plays a vital role in addressing the structural imbalance that exists between workforce supply and demand. As a result, the group enables public and private healthcare providers to serve their patients efficiently and safely and enables our life sciences partners to grow.

ICS Group is an equal opportunities employer.


Or, know someone who would be a perfect fit? Let them know!


Wild Country Lane
BS48 Bristol Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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