Service Coordinator

Service Coordinator

Location: London, Kings Cross 

Salary: £24000 per annum

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

The ICS Health & Wellbeing brand has been selected to deliver the NHS Diabetes Prevention Programme (NHS DPP) across the UK. NHS England, Public Health England and Diabetes UK have committed to improving efforts to prevent diabetes. The programme is designed to deliver on Physical activity and dietary components, underpinned by behavior change techniques.

We are currently seeking someone from a coordination background to join us as a Service Coordinator for the National Diabetes Prevention Programme. This Programme is delivered by our Health & Wellbeing Division and focuses on helping Service Users to reduce their risk of Developing Type 2 Diabetes. You will be involved in the Coordination of the Program to deliver across the North - West London Region. 


  • Provide administrative support to the Service Manager.
  • Develop and coordinate the Delivery of the NDPP Intervention across the are.
  • Create a delivery plan of the programmes and allocate to staff accordingly.
  • Build Relationships with key stakeholders of the prevention programme.
  • Manage and Resolve service issues alongside the Service Manager.
  • Produce reports on Service user feedback.
  • Review and action feedback from Service Users.
  • Schedule and organise resources and equipment for Initial Assessments and group sessions

About You

  • Ability to prioritise and manage a busy workload.
  • You have a friendly and outgoing demeanour and can also maintain professionalism within a professional capacity.
  • Strong interpersonal skills and ability to manage and build Relationships.
  • You have an overall Calm approach and can demonstrate this during difficult situations.


  • Hold a minimum undergraduate degree in a Health Related Subject (Nutrition/Public Health/Sports) – Desirable but NOT essential
  • Previous experience within an administration capacity with strong organisational skills.
  • Previous experience of dealing with internal/external enquiries and complaints.
  • Excellent working knowledge of Microsoft Packages including Word and Excel.

Or, know someone who would be a perfect fit? Let them know!

Greater London

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Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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