Location: London Kings Cross
Salary: £23,500 + Bonus
Hours: Full time, permanent
Are you experienced in Customer Service? Do you want an opportunity to utilise your skills in a rewarding environment? An exciting opportunity has arisen for a passionate client-focused individual to join our Customer Care team in London. This role enables you to develop your Customer Service skills by building relationships with new clients and our care staff, while working alongside a team that are committed to making a difference to the lives of individuals and their families. Through passion, excellent communication skills and working collaboratively with other teams across the business our Customer Care Coordinators will help ensure the stability of new care packages.
Home is the place where we feel most happy and secure. Pulse Nursing at Home provides compassionate support for our clients who wish to remain or return home despite needing some level of nursing or care. We are guided by our experience and knowledge and we care about the people; the candidates we place, the clients we support and the futures of the colleagues we work with.
Our Customer Service Coordinators are at the heart of our business, so we will offer you:
- Fantastic company culture
- Great work/life balance
- Optional charity involvement with Ambitious About Autism
- Excellent rates of pay
- Competitive bonus scheme
- Full induction programme and training
- World Class Service – Career Progression Program tailored to every individual within the business
- Excellent company culture with reward and recognition schemes
- Christmas and Summer parties and social events throughout the year
- Strong internal support team
Key tasks include:
- Liaise with Business Support at the early stages to inform of capacity to supply and potential time scales for new business.
- Work alongside the Engagement Coordinator on in depth staff calls for new business
- To monitor and promote the usage of newly recruited nurses.
- To liaise with applications/resourcing team and be fully aware with new workers who are coming through recruitment
- Liaise with all departments to gain information required for new business to be successful
- Maintain systems and processes to meet operational needs to ensure the high quality of information is held
- Maintain all relevant spreadsheets pertaining new business
- Anticipate assistance needed by identifying problems, needs, options and solutions before being asked
- To make initial contact with the client from an ops perspective, in terms of setting up clients rules, managing expectations, supporting the role of others involved in new business
- Full and formal handover to the Care Coordination Team on completion of first rota/establishment of team
Skills and experience:
- Excellent communication and organisational skills
- Ability to work independently and as part of a team
- Target driven
- Ability to organise and prioritise workload
- Strong relationship building skills
- Ability to remain calm under pressure
- Strong interpersonal skills
- Confident telephone manner
