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Customer Care Coordinator

Pulse Nursing at Home offer a fantastic team culture and progression opportunities!! Join us and make a difference!!

Location: London Kings Cross

Salary: £23,500 + Bonus 

Hours: Full time, permanent

Are you experienced in Customer Service? Do you want an opportunity to utilise your skills in a rewarding environment? An exciting opportunity has arisen for a passionate client-focused individual to join our Customer Care team in London. This role enables you to develop your Customer Service skills by building relationships with new clients and our care staff, while working alongside a team that are committed to making a difference to the lives of individuals and their families. Through passion, excellent communication skills and working collaboratively with other teams across the business our Customer Care Coordinators will help ensure the stability of new care packages. 

Home is the place where we feel most happy and secure. Pulse Nursing at Home provides compassionate support for our clients who wish to remain or return home despite needing some level of nursing or care. We are guided by our experience and knowledge and we care about the people; the candidates we place, the clients we support and the futures of the colleagues we work with. 

Our Customer Service Coordinators are at the heart of our business, so we will offer you:

  • Fantastic company culture
  • Great work/life balance
  • Optional charity involvement with Ambitious About Autism
  • Excellent rates of pay
  • Competitive bonus scheme
  • Full induction programme and training
  • World Class Service – Career Progression Program tailored to every individual within the business
  • Excellent company culture with reward and recognition schemes
  • Christmas and Summer parties and social events throughout the year
  • Strong internal support team

Key tasks include:

  • Liaise with Business Support at the early stages to inform of capacity to supply and potential time scales for new business.
  • Work alongside the Engagement Coordinator on in depth staff calls for new business   
  • To monitor and promote the usage of newly recruited nurses.
  • To liaise with applications/resourcing team and be fully aware with new workers who are coming through recruitment
  • Liaise with all departments to gain information required for new business to be successful
  • Maintain systems and processes to meet operational needs to ensure the high quality of information is held
  • Maintain all relevant spreadsheets pertaining new business
  • Anticipate assistance needed by identifying problems, needs, options and solutions before being asked
  • To make initial contact with the client from an ops perspective, in terms of setting up clients rules, managing expectations, supporting the role of others involved in new business
  • Full and formal handover to the Care Coordination Team on completion of first rota/establishment of team

Skills and experience:

  • Excellent communication and organisational skills                                            
  • Ability to work independently and as part of a team                                        
  • Target driven                                                                                                         
  • Ability to organise and prioritise workload
  • Strong relationship building skills
  • Ability to remain calm under pressure                                                   
  • Strong interpersonal skills                                                                              
  • Confident telephone manner

Or, know someone who would be a perfect fit? Let them know!

London, King's Cross

N1 9NG London Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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