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Sales & Partnerships Coordinator

Every aspect of our pioneering clinical support service is designed to increase efficiency and quality across the cardiac diagnostics industry.

Sales & Partnerships Coordinator

Job Description


  • Reporting to the Clinical Partnerships Manager, the Sales & Partnerships Coordinator will be responsible for developing, supporting and implementing business development strategy and execution on a day to day basis.
  • You will support all company business development and account management activity, including customer meetings, generating and managing leads, and being a key part of the growing team.
  • You will support all commercial activity, playing a key role in pricing, contractual and service development discussions.
  • Supporting the company as they grow and strengthen their services across the UK and overseas.

Business Development:

  • Generate, prioritise and manage all leads from initial contact, through to contract/procurement stages and sign-off.
  • Understand the specific requirements new customers have within their services, designing and delivering bespoke solutions to accurately fit their budget, capacity and needs.
  • Form, manage and deliver quotes, contracts and order forms.
  • Identify potential stakeholders and key decision makers, building strong rapport/relationships with them.
  • Arrange and attend meetings with key decision makers
  • Manage the business development pipeline, including the use of the customer database/lead tracker and reports to the wider team.
  • Strategise the formation of future revenue streams and services to help grow the business, with the support of the wider business team
  • Handle all questions and/or objections throughout the sales process constructively, to ensure positive outcomes for all parties
  • Support the business in hitting its financial objectives, focusing on both new customer addition and growth of existing contracts
  • Network within the industry to support the growth of our clinical teams and customer base.

Account Management:

  • Manage specific existing customer contracts/accounts including contract extensions
  • Develop strategy for expanding the scope of existing contracts and identify new business opportunities.
  • Understand the key challenges faced by customers and be proactive in suggesting new solutions and ways to add value
  • With the Service Delivery team, manage customer relationships to ensure a high level of customer satisfaction
  • Conduct regular meetings with clients to ensure service level agreements and operational level agreements are met, and to address any escalation of problems.
  • Identify opportunities to streamline business processes and systems.
  • Ensure ICS Diagnostics are regarded as an innovative, valued, trusted partner by our customers 

Skills/Experience Required: 

  • Excellent written and verbal communication skills
  • Healthcare related degree or NHS experience (preferred but not essential)
  • Strong organisational skills
  • Strong interpersonal skills, with proven ability to build and manage key relationships
  • Team orientation - proven ability to work as part of a team.
  • Excellent attention to detail.
  • Proven ability to multi-task in a busy environment
  • Leadership qualities – ability/desire to develop and manage sales pipeline including a wider business development network

Additional Information:

  • Build knowledge and expertise in the required areas to support external communications
  • Research and attend industry and related events/conferences, publications, and announcements
  • Active participation in new service development and service improvement projects
  • Help build a young innovative health tech brand with a positive, successful working environment.
  • Maintain and protect confidentiality with regards to all aspects of clinical, operational and business activity.
  • Immerse yourself within the health tech industry, staying up to date with technological changes/advancements and possible partners for the business.
  • Work with all other functional heads in each sub speciality area and direct alignment in developing area goals and establishing work priorities.


  • Permanent Role (full-time)
  • Competitive Salary + Quarterly Commission (To be agreed with successful applicant. Combination of business and individual objectives)
  • Office/Field-based Role
  • Full business expenses paid (including travel, meals, accommodation)
  • Company pension scheme
  • Company benefits portal including private healthcare, buy/sell holiday, travel loans & cycle schemes

ICS Diagnostics are an equal opportunities provider

Or, know someone who would be a perfect fit? Let them know!

London, Shoreditch

Zetland House
EC2A 4HJ London Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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