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Team Leader

​Bank Partners are a forward thinking organisation who offer a fantastic working environment, excellent training, support and career development. We believe that our success is based on your success.!

Bank Partners is just one of our many brands that helps support the NHS in their staffing needs. We specialise in placing a variety of healthcare professionals on temporary and shift basis.

We are a part of the ICS Group which employs just shy of 2,000 people world-wide and is responsible for the placement of healthcare professionals to both the public and private sector, as well as providing healthcare services ourselves.

We are seeking an Team Leader to start as soon as possible on a full-time basis (37.5 hours/week), based on Site at Kings Hospital, Denmark Hill to support the hospital's recruitment process. 


  • Responsible for the day-to-day management of the bookings team
  • Responsible for maintaining and managing the 7-day/week bookings rota
  • Responsible for ensuring that the booking team are booking candidates into appropriate shifts for their given skills
  • To ensure good relations are upheld with Bank Partners and MEHT client.
  • To maximize all Gross Margin generating activity within the bookings team.


Key Tasks:

  • Reviewing bookings processes and systems to ensure on-going, maximum potential of team and maximum fill rates.
  • On-going review of all bookings paperwork to reflect changes to bookings procedures
  • Ensuring team implementation and adherence to new procedures agreed with OM.
  • Working with payroll to ensure that timesheet queries are resolved in a swift time period
  • Ensuring all documented communication with NHS SLA clients (Excluding Managed contracts) is closely monitored
  • Overseeing the monitoring of monthly fill rates for all NHS SLA clients 
  • Ensuring fortnightly bookings team meetings are arranged and take place
  • Ensuring fortnightly individual staff review meetings are arranged and take place
  • Ensuring all documented communication with NHS SLA clients (Excluding Managed contracts) is closely monitored
  • Providing client updates to bookings team with OM.
  • Answering incoming calls in a polite and professional manner
  • Ensuring responses are maintained in an appropriate time period to fill bookings as quickly as possible
  • Ensuring messages and complaints are forwarded to the appropriate PULSE staff, both in and out of office hours
  • Developing and maintaining good communication links and working relationships with nurses, carers and clients
  • Coordination of Annual Leave for the bookings team, in consultation with other Team leaders to ensure service provision is maintained appropriately

About you:

  • Able to build relationships with candidates and clients
  • Excellent communication skills
  • Determined and self-motivated applicants are a must
  • Experience in a target driven or customer service environment
  • Exposure to the NHS or wider healthcare sector, is a desirable but by no means essential quality

In return for your hard work we are able to offer an added bonus to your basic salary (targets and KPI’s will need to be achieved). We have free fruit in our offices, lots of fun social events, dedicated talent development teams, as well as many more perks!

 Some of our core benefits include:

25 days annual leave

Buy and sell holiday

Company pension scheme

Life assurance

Matching pension scheme

Free eye tests


ICS is an equal opportunities employer

Or, know someone who would be a perfect fit? Let them know!

Denmark Hill

King's College Hospital
SE5 9RS London Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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