Patient Coordinator

We believe great things begin with great people and we believe a career with us is much more than a job – it’s an opportunity to realise your potential.

Hours: Full time, 37.5 Hours per week 

Shifts: 9-5 + 11-7 twice per month & 1 Saturday

Starting Salary: £18,000 per annum + bonus  

Are you wanting to be part of a great company culture? Are you wanting a customer care role that helps improve local and workplace communities for the better? ICS Health & Wellbeing are currently seeking a Customer Service Patient Coordinator to join our National Diabetes Prevention Service team. This role will provide telephone and administration support to our patients who are initially joining us, as well as those who are already enrolled on our pragamme. This is not a sales role, but a coordination role in a fast-paced Patient Support Team, with KPI’s relating to call volume and quality. This lifestyle intervention is focused on helping service users reduce their risk of developing Type 2 Diabetes.

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs, NHS England and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

We care passionately about people and their health and all our interactions reflect this. The personable and friendly approach ICS Health & Wellbeing offer echoes the encouragement and positivity needed to support the challenges associated with sustained behaviour change.   

Our Customer Service Patient coordinators are at the heart of our business, so we offer: 


  • Fantastic team and company culture
  • Optional charity involvement
  • Great work/life balance
  • Excellent pay and competitive bonus scheme
  • Substantial pay rise after probationary period
  • Full induction programme and training
  • Support with ongoing professional development
  • The opportunity to enhance your career by applying your transferable skills in a supported customer care setting
  • Senior management support
  • Strong internal support team 

Key tasks include:

  • Being responsible for taking new patient referrals, booking one-to-one and group appointments and dealing with patient/referrer/coach enquiries
  • Ensuring patients receive excellent customer care by having a great knowledge of the programme and its benefits
  • Answer calls swiftly to reduce the time spent queuing
  • Building a good relationship with patients through sensitive understanding of their needs and requirements
  • Handling sensitive data with attention to detail, and maintaining accurate service user records
  • Supporting the service user engagement strategy to ensure adherence to the programme and minimise drop-outs
  • Supporting with office administration tasks as required
  • Monitoring of shared mailboxes
  • Identifying and escalating priority issues

Skills and experience:

  • Excellent numeracy & literacy skills
  • Strong IT skills
  • Excellent communication skills
  • Previous Customer Service experience
  • Previous administration experience
  • High attention to detail
  • Ability to handle sensitive information in a professional and confidential manner
  • Passion for Health Improvement                                                                              
  • Passion for helping others to achieve a healthier lifestyle
  • Caring and empathetic attitude                                                                                
  • Non-discriminatory approach                                                                                    


  • Person Centred approach                                             


Or, know someone who would be a perfect fit? Let them know!


Fountain House
LS1 5QX Leeds Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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