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Account Manager

Pulse is a driven and sales-focused recruitment organisation. We aim to deliver top class service to both our candidates and clients.

Job Title: Account Manager

Department: Recruitment

Location: Turnford, Hertfordshire or London (Grays Inn Road)

Salary: Competitive Salary + bonus + excellent company benefits

Full Time – Permanent Contract 

Part of Independent Clinical Services,Pulse is just one of our many established brands, which is a leading provider of health and social care staffing to the UK and international healthcare sectors. We support NHS Trusts and the private health sector providers by placing expert and compliant nursesmidwivesdoctorsallied health professionalspsychological therapistshealth sciences, and social workers into the right permanent and temporary roles in the UK, Middle East and Australia.

We currently have an exciting opportunity for an Account Manager, across our Hertfordshire and London offices, on a full-time permanent basis. Due to consistent growth in the field of Mental Health, the Account Manager will be responsible for the day to day running of two of our Master Vendor contracts overseeing the provision of Psychiatrists, Psychologists and Allied Health Professionals to our highly regarded NHS clients.

On a daily basis, the Account Manager will be dealing with senior managers and recruitment teams, to identify and coordinate any initiatives to maximise fill rate. Acting as the initial point of contact for Pulse, providing an account management service and troubleshooting local issues between the Trusts, Master Vendor and secondary suppliers. A strong working relationship with our technology partner is essential to ensure we are working in partnership on key Trust initiatives.


Responsibilities Include

  • Improving the fill rate of the Pulse Master Vendors and contracts, by forming strong working relationships with the Mental Health division
  • Work closely and meet regularly with trust clinical leads, clinical directors, HR and Temporary Staffing Team to gain a strong operational understanding of their area and use this knowledge to advise on recruitment process
  • Ownership of all processes, troubleshooting when required
  • Ensuring SLAs are maintained with secondary suppliers
  • Manage the supply chain, including secondary agencies, to ensure maximisation of fill rates and to troubleshoot any service delivery issues between client and suppliers


About You

  • Have a strong understanding of recruitment and compliance requirements in relation to hiring temporary staff
  • Be committed to exceptional customer service delivery at all times and in all situations, in particular ensuring effective and ongoing communications
  • Possess excellent communication skills
  • Have a positive and solution orientated attitude at all times
  • Have the ability to grow and own the assigned account


 In exchange for your hard work we can offer you a competitive salary, bonus scheme, excellent benefits including 25 days holiday plus bank holidays, company pension scheme and car allowance. The division also hosts a range of incentives throughout the year including lunches, dinners, team activities and themed events as well as the opportunity to win annual weekends away at a destination abroad as chosen by the Managing Director.

If you are looking for a role where you are a valued member of a key business function with fantastic career progression opportunities, please apply now.

The ICS Group is an equal opportunities employer.

Or, know someone who would be a perfect fit? Let them know!

SG14 1HG Hertford Directions

London, Gray's Inn Road

222 Grays Inn Rd
WC1X 8HB London Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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