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Customer Service Coordinator

Position: Customer Service Coordinator

Location: Turnford, Hertfordshire

Contract: Part Time/Maternity Cover Contract 

Hourly rate: £9.23ph

Pulse Nursing is a leading UK supplier of high calibre nurses, midwives, operating department practitioners and healthcare assistants. We provide our healthcare professionals with access to the best temporary and permanent opportunities across the NHS and private sector.

We have a great opportunity for an individual from a strong customer service or recruitment background to join our Pulse Nursing Team based at our Turnford Offices.

Working within an out of hours environment, our Pulse Nursing On Call Team are responsible for matching and booking our nursing agency staff into appropriate shifts across numerous locations within the healthcare sector, ensuring our clients recieve a professional service. You will work as part of an existing team of 24, working across various shift patterns.

Full training and support will be provided to the successful candidate.

Within the role you will be required to work on a rolling rota as follows:

  • Week 1: Saturday & Sunday - 2pm until 10.30pm (16 hours)
  • Week 2: Saturday 9am until 5.30pm & Sunday 5.30am until 2pm (16 hours)

You will be responsible for:

  • Answering incoming calls promptly in a polite and professional manner 
  • Recording full details of all shifts and vacancies that the client has outstanding when a client calls. 
  • Recording all contact details with candidates in the system. 
  • Ensuring clients are kept up to date regarding the progress of their requests. 
  • Pro-actively approach the clients to identify new vacancies.
  • Identifying the correct candidate for client shifts / vacancy 
  • Liaising between candidates and the clients to ensure that we fill outstanding shifts and vacancies given to us by clients.

About You:

  • Strong team player
  • Experience within a customer service environment
  • Professional telephone manner
  • Ability to work under pressure in a fast paced environment

In exchange for your hard work we can offer you a competitive salary, annual bonus, excellent benefits including 25 days holiday plus bank holidays, company pension scheme where we match your contribution up to 5%.

Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

The ICS Group is an equal opportunities employer.

Or, know someone who would be a perfect fit? Let them know!


Turnford Place
EN10 6NH Cheshunt Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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