Position: Customer Service Coordinator
Location: Turnford, Hertfordshire
Contract: Part Time/Maternity Cover Contract
Hourly rate: £9.23ph
Pulse Nursing is a leading UK supplier of high calibre nurses, midwives, operating department practitioners and healthcare assistants. We provide our healthcare professionals with access to the best temporary and permanent opportunities across the NHS and private sector.
We have a great opportunity for an individual from a strong customer service or recruitment background to join our Pulse Nursing Team based at our Turnford Offices.
Working within an out of hours environment, our Pulse Nursing On Call Team are responsible for matching and booking our nursing agency staff into appropriate shifts across numerous locations within the healthcare sector, ensuring our clients recieve a professional service. You will work as part of an existing team of 24, working across various shift patterns.
Full training and support will be provided to the successful candidate.
Within the role you will be required to work on a rolling rota as follows:
- Week 1: Saturday & Sunday - 2pm until 10.30pm (16 hours)
- Week 2: Saturday 9am until 5.30pm & Sunday 5.30am until 2pm (16 hours)
You will be responsible for:
- Answering incoming calls promptly in a polite and professional manner
- Recording full details of all shifts and vacancies that the client has outstanding when a client calls.
- Recording all contact details with candidates in the system.
- Ensuring clients are kept up to date regarding the progress of their requests.
- Pro-actively approach the clients to identify new vacancies.
- Identifying the correct candidate for client shifts / vacancy
- Liaising between candidates and the clients to ensure that we fill outstanding shifts and vacancies given to us by clients.
About You:
- Strong team player
- Experience within a customer service environment
- Professional telephone manner
- Ability to work under pressure in a fast paced environment
In exchange for your hard work we can offer you a competitive salary, annual bonus, excellent benefits including 25 days holiday plus bank holidays, company pension scheme where we match your contribution up to 5%.
Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.
The ICS Group is an equal opportunities employer.
