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Payroll Customer Service Representative

Liquid Personnel are seeking a talented Payroll Customer Service Representative to join our busy team.

Payroll Customer Service Representative

£18,000-£22,000 plus bonus

Manchester City Centre

Liquid Personnel are seeking a talented Payroll Customer Service Representative to join our busy team. The Payroll Customer Service Team are the first point of contact for all customers, both internal and external. They are responsible for handling all payroll queries efficiently and will maintain high levels of customer service when offering support to all internal and external customers.

About Liquid Personnel

Liquid Personnel are a fast-growing and multi-award winning recruitment agency based in the heart of Manchester's Northern Quarter.  We specialise in Social Work, Healthcare and Nursing recruitment, and have been ranked in the Sunday Times 100 Best Small Companies to Work For and ranked in the UK’s Best Workplaces Awards for 5 years running.


Required Experience and Skills:

·         Payroll experience – 2 years minimum

·         Proficient in Microsoft Office: Excel and Outlook especially

·         Exceptional telephone manner            

·         Excellent written and verbal communication skills                                                       

·         Building and maintaining customer relationships

·         Strong problem-solving skills

·         Ability to juggle multiple number of tasks                                                                   

·         Ability to organise and prioritise own work load                                                 

·      Strong interpersonal skills 

·      Understanding of data privacy and compliance


Duties & Responsibilities:

·         Monitoring and resolving queries sent to Payroll inbox or on the phone

·         Resolve customer complaints

·         Coordinate with internal departments to resolve queries and escalating where appropriate

·         Resolving internal queries raised on our ticket-based system

·         Providing customer support via the online timesheet portal

·         Providing reporting support to payroll team (daily/weekly/monthly)

·         Maintaining dashboard tracker

·         Organising group mailers regarding seasonal payroll changes

·         Ad-hoc activities (completing umbrella audits, supporting Payroll Team Leader etc)


Details of the Payroll Customer Service Representative role:

  • Reporting to the Payroll Team Leader, this is a full time permanent role (37.5 hours per week) within our lively city centre office. 


Additional Benefits and Rewards:

As a Liquid Personnel employee, you will receive a great benefits package, including:

  • 24 days holiday - plus an extra day for each full year of service and the chance to earn ‘Duvet Days’
  • Free Gym membership
  • Workplace pension scheme
  • Discounted city centre car parking
  • Company Events, including a Summer Social and Christmas Party


If you believe you are the individual we are looking for, please apply with an up-to-date CV.

Liquid Personnel is an equal opportunities employer. We also operate a "Guaranteed Interview Scheme", where we guarantee to interview anyone with a disability who meets the minimum requirements for the post. Due to the high volume of applications we receive, it is not always possible to contact unsuccessful candidates. Unless you hear from us within 14 days of your application, please assume you have not been successful on this occasion.

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Manchester, Sevendale House

Sevendale House
M1 1JA Manchester Directions

Perks, Benefits and Reward


We recognise that everyone has different priorities and lifestyles, and our flexible benefits package reflects this. Benefits range from a matching contribution pension scheme and a healthcare cash plan to flexible holiday options and discounted shopping vouchers. 
• Buy and sell holiday
• Corporate discounts
• Career development
• Cycle2Work scheme
• Discounted shopping vouchers
• Healthcare insurance
• Life assurance
• Matching pension scheme

Career Development

Our business is always changing, and so are you. To ensure you’re fully prepared for these changes and ready to reach your full potential we offer continuous learning and development. We’re passionate about helping our people grow and promote internal progression and mobility. 
• Management and leadership training
• On-boarding
• Personal development
• Role-specific training
• Work-based qualifications

Reward and Recognition

We want to share our successes, recognise excellent performance and promote healthy competition, which is why we offer competitive salaries, bonus schemes linked to performance and a whole host of recognition awards. Work hard and it’s entirely possible you’ll be recognised as an exceptional performer.
• Annual awards
• Exceptional performance awards
• Long service recognition


More than just a buzzword, we really do care about your wellbeing and encourage you to do the same. Our health and wellbeing coaches run smoking cessation and weight loss campaigns to help our people to achieve a healthier lifestyle. We also have a number of qualified mental health first aiders providing a vital support network, discounted gym memberships, free fruit; and our employee assistance programme is there to help you with life’s little ups and downs.
• Cycle2Work scheme
• Discounted gym membership
• Employee assistance programme
• Flexible working
• Free fruit
• Healthcare cash plans
• Mental health first aiders
• Paid time off for charity work 
• Staff wellbeing initiatives 

Our Culture



Independent Clinical Services is a global workforce management solutions and services provider for the health and life science sectors. We know that our people are what drive our success. We foster an environment that enables them to be individuals, to be entrepreneurial, and to make tangible contributions towards the growth of our businesses. 


We strive to provide our people with the tools and the environment to build a meaningful and successful career with us, from wellbeing and flexibility to expansive client and candidate networks. 

We reward high performance and ensure employees feel part of our growth strategies and successes. Our commitment to employee development through training, personal development plans, professional qualification support and career progression has resulted in excellent retention levels.




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